It's no secret that technology has changed the way we serve our customers. Thanks to recent innovations, there are more contact points for customers to use, and the ways we respond are practically limitless! It's really a new age for Customer Experience. It can be tough to keep up with this rapidly changing landscape, though. That's why we put our together our eBook, Tech-Driven CX + Live support: 4 Ways to Get it Right. In this eBook, you'll learn:
Key stats on consumer attitudes toward automation
Observations on customer preferences for support
Data collection insights and best practices
4 vital steps to create a dynamite CX
Did you know?
80% of companies plan to have chatbots integrated into their CX.
75% of customers think that automated personalizations can be "creepy".
66% of customers would be unhappy if automation completely replaced live support.
Find out everything you need to know about the state of automation, people-power and tech in the world of CX by downloading this eBook.
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