Open source software is the dominant force in software development today, yet there’s little infrastructure and even less knowledge on how to support OSS use in the enterprise effectively.
Taking real support data from hundreds of OSS packages across different types of organizations, the Open Source Support Report analyzes the statistics, the questions, and the realities of using open source in the field:
What are the real costs when it comes to using “free” open source code?
What packages see the most requests for support?
Who uses OSS support and what’s an example scenario?