Competing IT initiatives and other priorities often lead enterprises to stick with the Service Desk status quo; however, an under-performing Service Desk can squelch the reputation of IT and make the pitch for newer cutting-edge initiatives more challenging.
Transforming the Service Desk to deliver a better user experience can permeate an entire organization and work to your advantage. If you are hesitant to make a change, the good news is that it doesn’t have to be an “all or nothing” decision.
In this whitepaper, you’ll discover:
Warning signs that the Service Desk needs your attention
Challenges associated with in-house, external, and hybrid approaches to managing a Service Desk
Ways to move beyond Service Desk limitations to enhance the customer experience