Call center outsourcing is continuing to grow in popularity as more companies understand better how to leverage the value of a BPO partner. Handling in-house customer engagements via calls, emails, webchats, text, etc.. is expensive.
Call centers are a practical bridge between your company and your customer base. Outsourcing call center services is how you scale your business to remain competitive.
Did you know at least 58% of customers contacted customer service at some point in 2020? Call centers ensure your business provides the most frictionless buyer’s journey possible. Outsourcing provides you the means of enjoying repeat business without taking on too much responsibility.
How much does it cost to outsource call center services, anyway? It’s time to talk numbers. We’re going to break down the basic day-to-day costs so you can start scaling in 2022.