"Customer Experience from the Outside In: Tivoli's Customer Experience Director on Customer Journey Mapping"
Successful customer journey mapping case study to help give you ideas to increase your bottom line.
In this Customer Management IQ interview Stine Ringvig Marsal, Customer Experience Director for Tivoli, shares her experiences of rolling out the customer journey mapping process in a large organisation. Ringvig Marsal reveals how the company is effectively using customer journey mapping to successfully engage their seasonal employees and deliver the best customer experience at all touch points. She also highlights the 4 skills that employees absolutely need to deliver excellent face to face customer service within their organisation.