True stories of hotel GM's overcoming guest experience challenges.
In this new eBook, we highlight the stories of four hotel general managers as they confess their toughest guest experience challenges and what they did to overcome them through improved communication and integrated workflows.
Differentiating the brand experience in a crowded market
Improving staff efficiency through system integration
Increasing onsite revenue through personalized upselling
Boosting brand reputation with real-time feedback
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