Review best practices with regard to managing and monitoring IM.
Today, about 85% of all organizations have adopted IM as a core component of their messaging infrastructure. As IM usage spreads within organizations; the need for the enforcement of corporate policies has increased. Spurred by government regulations, enterprises are coming to consider IM in much the same way as they consider email and are issuing policy statements, deploying management infrastructure and implementing enforcement processes to round out compliance with their communications policies.
This white paper provides an overview of what Symantec believes to be the best practices in managing IM as a record of business. These recommendations have been formulated from our experience and the experience of our enterprise customers with regard to how IM should be managed.