Despite the difficulties the volatile pandemic is placing on the world’s retailers, shoppers have been signaling that they are more willing than ever to churn in reaction to bad customer care, according to upcoming CX Network research. Retail brands cannot afford to deliver sub-par experiences to customers and prospects.
To retain or grow market share, retailers need to be aware of the new expectations shaping the buying behaviors of today’s consumer. In this CX Network guide, we explore how retailers can capitalize on new customer expectations and their sustained desire to shop.
Download the eBook to learn the five customer experience trends that are shaping the quest to build lifetime loyalty.
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