Follow these ten golden rules to help choose a new telephony system that is right for your organization.
Until recently, organizations had very few choices when it came to telephony services if they required more than one or two phone extensions. Now you can choose between digital and analog calls or switch to a Voice over IP (VoIP). Like any business-critical system, a telephony system is a major deployment that should be undertaken only after learning both your existing infrastructure and user's needs. Use this checklist of 10 golden rules to help you choose a new telephony system that will match your organization and user's needs.