Businesses have many channels of communication, including instant messaging and email. Despite this, communicating over the phone is an important way for companies to communicate internally and externally with clients and colleagues alike.
Phone etiquette is how you communicate and come across during a telephone conversation. It relates to:
The words you use
How you listen
Your tone of voice
The manners you show
Using correct phone etiquette shows professionalism and increases your clients’ and customers’ satisfaction. This creates a positive impression, resulting in customer loyalty and trust.
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