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"Transforming telecom customer experience with AI"
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At the heart of every successful telecom business is a keen understanding of, and connection with, its customers. These customers increasingly expect hyper-personalized experiences that deliver relevant and timely offers and information. To boost their net promoter scores, communication service providers must improve customer engagement, leveraging AI where applicable.
This webinar will focus on three keyways to improve customer engagement:
• Eliminating data silos
• Developing customer-centric data models
• Modernizing the contact center
Google Cloud will share the lessons from its work with CSPs around the world showcasing how to unlock data, create a customer data platform, and improve customer experience by leveraging AI.
The presentation will also draw on Omdia’s research into how companies are leveraging AI to improve customer experience.
Who Should Watch?
Target CSP CIOs, VP of IT Apps and Infrastructure
Global Tier 1, Tier 2, and Tier 3 CSPs
Key Topics for Discussion
- The importance of personalized offers and services
- What role can AI play in improving customer experience
- How data architecture can affect CX
- Answers to audience questions during live Q&A
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