We define routines as the "moments that matter." Anyone who has ever been in a leadership position knows that all leadership moments are not created equal.
Dating back to The 7 Habits of Highly Successful People by Stephen Covey, we’ve been obsessed with what it takes to do well. But for most people who work in large organizations, it is not that easy. Their lives are not defined by the ability to deign their own habits, or routines; their work lives emerge from the environment that they work in, and the forces—operational, hierarchical, and functional—that exert themselves on their daily lives. Successful people in these environments, we’ve found, have routines that are distinct to their social systems, and these routines differentiate their performance.
Routines might be the key to helping leaders understand how to make everyone in their organization better.