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How P&C Insurers are Using Digital Customer Service as a Differentiator
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"How P&C Insurers are Using Digital Customer Service as a Differentiator"

P&C carrier contact centers are not going away any time soon and in the digital world, the quality of customer service is critical. This white paper reveals how a standalone chat is not enough to improve CSR confidence, customer satisfaction, and to differentiate yourself as both an insurer and employer of choice. Download it now to learn how greater digitization can help.

P&C insurers have faced significant pressure to overcome large increases in claims for business interruption, workers' compensation and events cancellation insurance in the aftermath of COVID-19. The industry has responded soundly with innovative new products including use-based auto insurance, home cyber policies, new approaches to pandemic and climate change insurance and much more. But innovation is often accompanied by an increased need to help customers adapt to change.

This white paper reveals how digitizing your customer service can improve CSR confidence and customer satisfaction, and allow you to differentiate your organization as both an insurer and employer of choice. Download it now and learn about:

  • What today’s customer interaction with insurance carriers looks like
  • Why deploying a chat tool is not enough
  • How a truly digital customer experience looks
  • How you can put a personal touch on service
  • The case for conversational AI in digital customer service
  • How to tell if customer service is differentiating you in the market


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