Focusing on the customer experience is critical to the success of any business. This guide will walk you through customer-focused solutions and provide tips for building long-term loyalty and profitability.
It is well known that acquiring new customers costs more than retaining current ones. Eighty-eight percent of all CEOs picked "getting closer to the customer" as the most important dimension to realizing their strategy in the next five years. Learn how to drive business success through customer-focused strategies. This guide will explain:
Benchmarking your customer focus on activities within your organization that drive customer satisfaction and retention
Rewiring for a customer focus mindset into the psyche and actions of an organization from the top down
Aligning and engaging around a customer-focused vision
Creating an empowered workforce of employees who are committed to the customer and believe in the company