If you browse the internet, there’s a good chance you’ve come into contact with a chatbot. These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). And all the signs are there that chatbots will continue to play a role in business for years to come -- so learning as much as possible about them means you’re well-placed to benefit in the long-term.
In this essential chatbot beginner's guide, you’ll learn:
What chatbots are and how they work
Why (and how) organizations use chatbots
When chatbots fail
What an effective chatbot should look like
The nuts and bolts of creating your own chatbot
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