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"Will The REAL OMS Please Stand Up?"
Is a Light Order Management System Killing your Retail Business?
Today's Retail is intensely competitive. That means you need to continually improve your omnichannel retail approach. As Order Management System (OMS) is the core of omni-channel retail, a simple add-on to your eCommerce platform, legacy POS, or ERP system was probably fine in the past, but just won’t cut it any longer.
A robust OMS makes sure you can deliver on the seamless brand experience shoppers expect. Mid to large retailers need a system with real-time inventory visibility, intelligent order routing, returns management, order orchestration, and solid business analytics / simulations. All this has to be in a package that is easy to use, does NOT require coding, is massively scalable, and can be configured to meet your specific needs.
This 28-page paper also provides a useful Scorecard to assess an existing system, as well as a checklist of questions to ask your vendor. Both can be handy when considering an upgrade or new system.
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