An Assessment of Retailers' In-Store Product Returns Processes
With consumers shopping online in greater numbers than ever before, driven by the COVID-19 pandemic, it’s not surprising that retailers’ product return rates have seen a corresponding increase as well. It's critical that retailers have efficient, secure, customer-friendly and cross-channel return policies in place. Doing so will not only help retailers acquire new customers, but retain existing ones as well.
This comprehensive study and subsequent report review the state of in-store returns programs for 101 leading retailers across 28 unique criteria.
Download this informative report to learn:
Which retailer took the top spot in the ranking, along with the full list in its entirety
Trends that are emerging with regard to customer experience and retailer fraud protection
How retailers are turning to technology such as prescriptive analytics to optimize their returns programs
Best practices to optimize returns programs, both for customer experience and security
This report is intended to serve as a benchmark for retailers as they evaluate their product returns policies and processes.