A study exploring the roles that applications play in organizations' productivity and customer experience.
Improving core application performance is a difficult task for the IT department alone, and the majority of organizations are struggling with this. It will require a concerted effort from all stakeholder departments across the whole organization to deploy a unified solution that allows applications to be developed that are fit for purpose. But it is vital for organizations to begin this process if they wish to attain a high level of customer satisfaction. Improving the customer experience will allow organizations to maximize revenue and efficiency, leading to a more competitive organization that is not held back by poor application development and deployment.