Reduce operational costs: Automate manual tasks and operational processes into standardized, documented, and reliable best practices.
IT support staff spend most of their time performing activities like change requests, problem analysis and resolution. In a virtual environment the burden of administrating and maintaining machines increases. Manually coordinating systems for maintenance procedures, change management and problem management on multiple machines quickly becomes a strategy that doesn't scale. To make these systems truly cost effective IT departments need to automate run book procedures so IT staff spend less time on routine, repetitive tasks.