As the market shifts and customer experience becomes a critical competitive differentiator, gone are the days of customer service as just a cost center. Support teams have evolved into a key profit center for businesses.
Agents need near-instant access to internal experts and company resources, and managers must be able to take quick action on customer insights. But for too many teams, the reality is one of functional silos—customer insights scattered across a dozen different tools, and team communication limited to opaque email threads. Reducing these barriers to internal collaboration is one of the single most effective things you can do to empower your support team. To accomplish this, you need a support team for your support team. Enter Slack.
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