Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on for readers like you. LEARN MORE
The Ultimate Framework for Better Customer Experience (CX)

Request Your Free Guide Now:

"The Ultimate Framework for Better Customer Experience (CX)"

Your New Guide to a Successful CX Data Strategy

One bad experience and 32% of customers would drop even a brand they love. How do you prevent such an unfortunate turn of events? You use your valuable data to create experiences that keep customers loyal and coming back for more.

Read “CX Data Strategy: The Ultimate Framework for Better Customer Experience” for a step-by-step guide to creating and managing a 360 view of customers. With it, you’ll know what your customers prefer, expect and how your experiences can deliver.

  • Assess your current data capabilities and how you can improve
  • Learn what KPIs to use to measure success
  • Develop a communications plan to help change management in your organization

Get started improving customer loyalty.

Offered Free by: Informatica
See All Resources from: Informatica

Recommended for Professionals Like You: