Customer Success has arrived, and everyone is talking about it.
We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled their advice, along with a comprehensive guide for effective implementation, best practices, and strategies for creating a world class Customer Success organization.
This handbook includes an in-depth look at:
How to structure a Customer Success operation
Best practices for CS platform deployment
Tips for handling customer onboarding
What to look for when recruiting Customer Success professionals