How to Resolve Disputes, Defuse Difficult Situations and Reach Agreement
Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. How you use language can either accentuate a conflict or defuse it by using “deep or expansive listening.” Much of Weinstein’s advice revolves around bypassing your initial defensive reflexes.
In this summary, you will learn:
The Importance of Mediation
Seven Principles to Resolve Conflicts
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