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T-mobile case study: Boosting sales through intelligent engagement
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"T-mobile case study: Boosting sales through intelligent engagement"

How T-Mobile increased order conversion rates by 500% with zoovu

With its sights set on delivering a more personalized and engaging customer experience, T-Mobile USA realized it needed to enhance its online shopping experience by providing individually tailored guidance to help customers discover the perfect products.

T-Mobile replaced its static product search with zoovu digital assistants that lead each customer through a series of needs-based and consumer-oriented questions to quickly match them with the ideal products, delighting shoppers and skyrocketing conversions.

Results:

  • 500% higher conversion rate generated by the interactive accessory finder 
  • Boost in customer engagement 
  • Enhanced UX without burdening the internal IT team


Offered Free by: zoovu
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