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Seven steps to a successful telecoms B2B customer experience programme
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"Seven steps to a successful telecoms B2B customer experience programme"

Learn how Telecom B2B CEM needs differentiate from the B2C sector and what steps operators can implement to design a B2B-specific customer centric experience

Take away a framework to base your strategies around by using this article to devise your goals, with a coordinated approach to building a plan from the ground up to succeed against your competitors.


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