Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Service Management Excellence Guide: 7 Steps to Delight Both Employees and Customers
Request Your Free Guide Now:

"Service Management Excellence Guide: 7 Steps to Delight Both Employees and Customers"

Service management has been sweeping the IT world for several years, but it's now also transforming the way companies think about how they provide service in other business units like Customer Service, Finance, Marketing and Human Resources.

Before service management, companies were forced to take a reactive approach to requests. They responded first to the easiest requests or most vocal requesters, leaving other requests to linger and risking ill will among customers.

Service management changes all of that. Now companies can create and follow a standardized response roadmap with the customer and employee experiences at the center. Here are the basic steps to get you started.
 


Offered Free by: Pipefy
See All Resources from: Pipefy

Recommended for Professionals Like You: