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Secrets to Serving the Millennial Traveler
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"Secrets to Serving the Millennial Traveler"

Millennials, set to surpass Baby Boomers this year as the nation’s largest generation, love to travel and crave memorable experiences.

They demand fast, convenient and personal service:

  • 67% expect a response from customer support within 10 minutes.
  • 22% of millennials would stop doing business with a brand after one bad customer service interaction.
  • 41% check a brand’s website or FAQ because they want the convenience of solving the problem themselves.
  • 26% of millennials say they never look forward to dealing with customer service over the phone, compared to 18% with Gen X and Boomers.

Download this free eBook and learn how to engage the younger generations on their terms and deliver the kinds of experiences that keep them coming back for more. 


Offered Free by: Medallia, Inc.
See All Resources from: Medallia, Inc.

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