Survey data offers insights into how retailers are scaling operations across customer care, fraud, omnichannel, and logistics
The retail industry is witnessing significant changes in consumer behavior, driven by a desire for increased digital and omnichannel experiences. What hasn’t changed is that consumers’ expectations for secure, frictionless, personalized shopping experiences remains high. These high expectations extend across the purchase journey, from discovery through to post-purchase support.
This insightful resource from NAPCO Research in conjunction with Radial, a leader in e-commerce solutions, addresses effectively scaling operations across customer care, fraud, logistics, and omnichannel operations, and the impact it has on customer experience and loyalty.
Download this report to learn:
The benefits of successfully scaling customer care operations;
An analysis of challenges in scaling fraud prevention;
The impact of rising consumer adoption of omnichannel shopping behaviors; and
Best practices for personalizing customer experience
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