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Managing Frontline Reputation to Empower IT: Your Guide to Transforming the Service Desk as the Face of IT
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"Managing Frontline Reputation to Empower IT: Your Guide to Transforming the Service Desk as the Face of IT"

Competing IT initiatives and other priorities often lead enterprises to stick with the Service Desk status quo; however, an under-performing Service Desk can squelch the reputation of IT and make the pitch for newer cutting-edge initiatives more challenging.

Transforming the Service Desk to deliver a better user experience can permeate an entire organization and work to your advantage. If you are hesitant to make a change, the good news is that it doesn’t have to be an “all or nothing” decision.

In this whitepaper, you’ll discover:

  • Warning signs that the Service Desk needs your attention
  • Challenges associated with in-house, external, and hybrid approaches to managing a Service Desk
  • Ways to move beyond Service Desk limitations to enhance the customer experience


Offered Free by: Syntax Systems USA, LP
See All Resources from: Syntax Systems USA, LP

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