This guide offers a comprehensive overview of IP telephony, including Total Cost of Ownership, best practices for implementation and technology updates, covering pre-decision questions and post-decision planning and implementation.
One of the key drivers of converging voice and data networks is cost savings. Money can be saved, with the right IP telephony solution, in almost all areas—from deployment and management time and costs to ongoing toll and lease charges. IP telephony can also help your organization gain a competitive advantage, boost employee productivity, and enhance customer service. However, there are important considerations to analyze when deciding on a solution, including: initial costs such as equipment costs, which include the cost of the infrastructure equipment (voice switches) and handsets (analog or IP telephones or a mix of both); operational startup costs, including the time and resources it takes to plan, install and troubleshoot the solution once it is deployed; and finally, maintenance costs, which includes the cost of labor to maintain the equipment plus whatever costs must be paid to the solution vendor for maintenance and upgrades. This chapter will highlight the benefits of IP telephony and go over the costs in details so that you can make decisions about your deployment.