As customer expectations rise, order fulfillment becomes more flexible and resilient
As online buying soared during the pandemic, many e-commerce companies lost control of their supply chains. Companies need resiliency and flexibility built into their e-commerce business so that they can adapt to changing and challenging demands in the post-pandemic world. To achieve that resiliency and flexibility, consider turning to third-party logistics providers (3PLs), an outsourced business that handles a company’s supply chain and logistics operations. To ensure receiving the cost, control and other benefits they expect from a 3PL, business decision-makers should ask questions, like does the 3PL allow you to access inventory and order data in real-time? Does it have a wide geographic footprint? Can you decide how to source orders to the best location? And, importantly, is the 3PL continually innovating?
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