Apart from getting the basics right and providing answers, your community needs to become customers’ go-to place. This fulfills two things–you know their perspective to make your product(s) and services better and you create long-lasting trust and loyalty.
But you need to give your community managers the tools for building a community experience that engages customers and propels self-service. Community Helper lets you do that and much more. Read this datasheet to get acquainted with its features.
Provide answers to queries with an ‘always on’ bot that leverages NLP for sentiment adaptive responses
Say hello to a modern app that auto-indexes and tags content for a cleaner community experience
Take things up a notch by suggesting relevant articles to customers based on their past behavior and profiles
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