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Patients want simple bills and payment options. From the patient’s point of view, they experience one healthcare encounter—even though it may involve multiple services from many providers within the same health system—and expect one statement to reflect that medical encounter. When instead they receive many statements, sometimes over a period of months, the billing experience can be confusing. Confusion hurts your short-term revenue cycle goals and compromises the patient experience. Meaningful, when our recent survey shows that 66% of patients say they would not return to a provider based on a bad billing experience. What can revenue cycle leaders and patient experience advocates do?
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