Bank reviewed its RDC product line, found ways to reduce costs and increase efficiency.
In this case study, one large, Midwestern bank did a study into its own RDC product line and identified two major opportunities for improvement that could all be traced back to a single denominator: the legacy USB-based scanners that the bank used for its RDC solution. It found two major challenges:
The bank’s team of sales representatives spent a tremendous number of hours on-site during RDC installations for new clients.
High volumes of technical support calls that took hours, sometimes days, to resolve.
The bank set forth to find a solution that would reduce RDC-related technical support call volumes, minimize the overall RDC implementation and training times and enhance the overall RDC customer experience.
To learn more, including the key takeaways from the experience, download our free case study: "A Bank's RDC Strategy That Pleases Everyone."
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