A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.
Is your call center infrastructure ready for the needs of your modern members? While credit unions have been moving toward digital customer service for some time, traditional dial-in calls are still used by a significant portion of account holders and potential members. Call centers find their phone lines busier than ever, even when digital tools are present for use. Unfortunately for most credit unions, their call center system is a blocker, and not a facilitator of the path to a successful customer experience. This creates frustrations and poor experiences for everyone.
Download this white paper and learn how to bring your credit union’s phone experience into the modern age. Topics cover:
6 signs it’s time to modernize your call center
Why your call center can’t keep up with member preferences
How to prepare for the future of customer service
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