Customer support is the most important job in your company, so it pays to hire right.
The customer experience is one of the most important (if not THE most important) factors in business success.
While every employee is responsible for customer service, and should take a customer-first approach, your customer service reps have the greatest amount of, and the most ongoing contact with your customers on a day-to-day basis. So the first step to providing an exceptional customer experience is to hire the right people for your customer support team.
What You Will Learn:
Why hiring the right people is critical in customer support
Skills and personality traits to look for in customer support agents